Refund policy

Returns and Exchange

For undamaged, unused products in original packing the customer has the right to revocate the order without providing reasons within 14 (fourteen) days of receiving the merchandise. For the revocation to take effect please send us back the undamaged package together with the invoice to the address mentioned below. We will refund your payment excluding the delivery costs (no refunding for international shipment costs)

Please return back to:

MAAX Life GmbH
Wilhelm-Kabus-Str. 42
Haus 6.3 Naumannpark
10829 Berlin
Germany

 

Warranty

Warranty rights of the customer require that he checks the delivered merchandise on handover and informs MAAX Life in writing about obvious damages within 14 days of receiving the merchandise. Hidden damages must be informed immediately once they are discovered. For every defect notification, MAAX Life can ask the customer to return the rejected/damaged products to MAAX Life at the expense of MAAX Life. If a complaint by a customer proves to be unjustified, the customer is bound to reimburse all expenses incurred in this regard. If the products delivered by MAAX Life contain damages, MAAX Life is entitled to first provide a free replacement delivery to the customer. If the subsequent fulfillment fails, the customer can choose to cancel the purchase agreement or choose a reduction in the price of purchase. Damages due to natural wear and tear, improper use and defective or wrong maintenance are excluded from the warranty or guarantee.