Shipping policy

Delivery and transfer of risk

Unless otherwise agreed, the goods will be delivered from our warehouse to your address within approximately 3-5 working days (within the EU) after payment has been received. Outside of the EU, delivery times will vary. Whenever possible we will provide you the tracking number of the delivery service.

We would like to point out that all information regarding the availability and shipping of products are approximate. Your order does not represent a guaranteed shipping or delivery date. If, in the course of preparing your order, we determine that a product is not available, we will inform you by email. This does not violate the legal rights of the customer.

MAAX Life bears the risk for loss or damage of the merchandise until the customer has received it. Any customs duties for importing merchandise have to be borne by the customer itself.

 

Customs duties / import charges

If you order products from MAAX Life to be delivered outside the EU, you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. Any additional customs handling charges have to be borne by you. We do not have any control on these charges. Customs regulations differ a lot from country to country. You should contact your local customs office for further information. In addition, please note that you will be considered as an importer when you place orders on MAAX Life and have to comply with all the laws and regulations of the country where you are receiving the products. The privacy of your data is important to us and we want to make our international customers aware that cross-border shipments may be opened and checked by customs authorities.

 

Possible deviations from country-specific standards

In case of international shipments, please note that the manuals, usage instructions and safety warnings may not be compiled in the language of the destination country, the products may not be designed according to the standards applicable in the destination country, specifications or labeling requirements.

You are responsible for ensuring that the product can be legally imported into the destination country. If placing an order on MAAX Life, the recipient is the importer and should ensure that all the laws and regulations of the destination country are followed.

 

Minors

We do not sell products to minors. Our products can only be purchased by adults. If you are under 18, you are allowed to use MAAX Life products only with the assistance of a parent or guardian.