Privacy Policy / Data Protection


The protection of your privacy and personal data when using our website is important to us. Our data protection practice is in line with the European GDPR. We request and use your personal data exclusively to process the order, unless you would like to use additional services such as our newsletter. We use anonymised data for tracking statistics via Google Analytics and other software. For you to also know when we save what data and how we use it, we inform you in detail in this data protection declaration about our measures for data protection.

Unless otherwise indicated in the following chapters, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website requested by you (Art. 6(1)(b) General Data Protection Regulation).


Accessing our Website

When you call up our Website, your browser will transfer certain data to our web server. This is done for technical reasons and required to make available to you the requested information. To facilitate your access to the Website, the following data are collected, briefly stored and used:

  • IP address
  • date and time of access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of request (specific site)
  • Status of access/HTTP status code
  • Transferred volume of data
  • Website requesting access
  • Browser, language settings, version of browser software operating system and surface

Moreover, to protect our legitimate interests, we will store such data for a limited period of time in order to be able to initiate a tracking of personal data in the event of actual or attempted unauthorized access to our servers (Art. 6(1)(f) General Data Protection Regulation).


Collection, processing and use of personal data
You can visit our site without providing any personal details. We only save access data without personal reference, e.g. the name of your internet service provider, the site from which you are visiting us or the name of the requested file. This data is evaluated exclusively to improve our offering and does not allow any inference about your person. Personal data is collected only if you provide it to us voluntarily when ordering your merchandise, opening a customer account or subscribe to our newsletter. We use the data provided by you without your express consent only to full fill and process your order or request. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments.

On completion of the processing of the contract and complete payment of the purchase price your data is blocked from further use and deleted after the legal stipulations related to taxation and business are fulfilled, if you have not expressly consented to further use of your data. On registering for the newsletter your email address is used for internal advertising purposes with your consent, till you unsubscribe from the newsletter.


Disclosure of personal data, credit check
Your data (first name, last name, street, house number, Zip code, e-mail address, phonenumber and place) are disclosed to the dispatching company handling the delivery to the extent necessary for delivery of the merchandise. Your concerns worthy of protection are considered as per the legal stipulations. There is no disclosure to other third parties.


Use of cookies
A "cookie" is a small data file that is transferred from us to your computer when you surf our site. A cookie can only contain information that we ourselves send to your computer. Private data cannot be read with it. If you accept cookies on our site, we have no access to your personal information, but we can identify your computer with the help of the cookies. To use our shopping cart your browser must temporarily allow cookies. Most browsers accept cookies by default. You can permit or refuse temporary and saved cookies in the security setting independent of each other. If you deactivate cookies, specific features on our site may not be available to you and some web pages may possibly not be displayed correctly.

We use cookies for the following purposes:

  • for you to be able to fill your shopping cart during your session with orders and manage it.
  • so that we can recognise you again during future visits, to display your desired presetting´s in the shopping cart.
  • for you to be able to use other specific services of our site.
  • so that we can tailor our site even better to your requirements.

Data collected through cookies will not be linked to your personal data in any case without your express consent. The cookies used are "session related", i.e. they do not remain on the computer. The temporary cookies are also rejected when you leave our site. We can analyse usage patters and structure of our website with the help of the consolidated information. In this way we can continuously optimise our website by improving the content or the personalisation and simplifying use.

We only use optional cookies if we have obtained your prior consent (Art. 6(1)(a) General Data Protection Regulation). Upon your first access to our Website, a banner will appear, asking you to give us your consent to the setting of optional cookies. If your consent is given, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After expiration of the cookie’s lifespan, or if you actively delete the cookie, the banner will reappear upon your next visit to our Website and again ask for your consent.


Google Analytics
This website uses Google Analytics, a web analysis service by Google Inc. ("Google"). Google Analytics uses so called "cookies", text files that are saved on your computer and which enable analysing your use of the website. The information generated through the cookies about your use of our website is usually sent to a server of Google in the USA and saved there. In case of the activation of IP anonymisation on this website, your IP address will however be shortened earlier by Google within the member states of the European Union or in other contractual countries of the agreement through the European Economic area. The complete IP address will be transferred to a server of Google in the USA and shortened there only in exceptional cases. On the order of the operator of this website, Google will use this information to evaluate your use of the website, to compose reports about the website activities and to perform other services connected to the website and internet usage vis a vis the website operator. The IP address transferred by Google Analytics from your browser is not consolidated with other data of Google. You can prevent saving cookies through corresponding browser software setting; we would however like to point out that in this case you might not be able to use all functions of this website to their complete scope. Furthermore, you can prevent the collection of the data generated through the cookie and related to the use of the website (incl. your IP address IP-Address) by Google as well as the processing of this data by Google, by downloading and installing the browser plugin available here.

Your personal data is transferred over the internet. We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or disclosure or your data by unauthorised persons. The access to your customer account is possible only on entering your personal password. You should always maintain your access information with confidentiality and close the browser window when you have completed your communication with use, particularly when you are using a public computer.


Use of contact forms

You can contact us directly via the contact forms available on our Website. In particular, you may provide us with the following information:

  • Name, surname and title
  • Contact data (e.g. E-Mail address)
  • Country of residence
  • Professional Qualification
  • Message

We collect, process and use the information provided by you via the contact forms exclusively for the processing of your specific request.


Subscription to our newsletter

On our Website, you may subscribe to receive our newsletter. Based on your prior consent, we will collect and use the email address you indicate for providing you with the newsletter (Art. 6(1)(a) General Data Protection Regulation).

For subscription to our newsletter we use the so-called double opt-in procedure. After you have subscribed to the newsletter on our Website, we will send you a message to the indicated email address asking for your confirmation. If you do not confirm your subscription, your subscription will automatically be deleted. In order to prevent any misuse of your personal data, we will log your subscription and confirmation, filing the IP address you use when subscribing, the time of your subscription and confirmation, the messages sent by us regarding your subscription, and the wording of your subscription and confirmation.

You may at any time with future effect revoke your consent to receive our newsletter. To declare that you wish to unsubscribe, you may use the respective link included in all newsletters.


Your data protection rights

To access, correct, update or request deletion of personal information you may contact us directly by emailing us at info@maax.lifeMAAX Life takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date.

Right of access to personal data
As per the General Data Protection Regulation you have right to free information about your saved data as well as a right to amendment, blocking or deletion of this data.

Revoking consent
You have expressly consented to the following in the course of the order process. We would like to state that you can recall your consent at any time in the future.

Right to complain to a data protection authority about the collection and use of personal information.

For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.